Delivery

Standard Delivery
Most UK mainland addresses should receive their goods next working day. To qualify for next working day delivery you must place your order by no later than 14:00 (2pm). Please note that these times are not guaranteed, especially during busy periods, and there are some exceptions (read below). Your items will be sent out by courier (UPS/DHL) and will therefore require a signature.

Priority Delivery
Priority delivery means that orders are treated as priority dispatch and shipped by UPS/DHL Express Saver service.

Exceptions:
Orders placed after 2pm on Friday will be dispatched the following Monday. Orders placed on a bank holiday will be dispatched for delivery on the next working day. UK next working day is not available on back orders. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended. If you place your order after 2pm, next day delivery cannot be guaranteed.

When Will My Order Be Dispatched?
All items available in stock will be dispatched within 24 hours of your order. We ship our products between Monday and Friday, so if your order is placed by 2pm it will be shipped the same day you order it.

Delivering to Your Address
Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed. For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier arrives, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot. Please Note: Deliveries cannot be made to PO Box addresses.

Can You Deliver to a Different Address Than My Billing Address?
Yes. This could be your work or another residential address. If you are inputting a work address please ensure you always put the name of the Company or Organisation in the address field, as well as the contact name to ensure it is successfully delivered.
For business purchases, we can send to designated customer addresses on your behalf.

What if My Parcel Is Late / Has Not Arrived?
If a delivery time has been arranged with a carrier and the parcel has not been delivered within the expected time or is excessively late, please advise us via our contact us page. We will contact the carrier to establish the whereabouts of the parcel and get your delivery to you as soon as we can.

My Parcel Has Arrived Damaged
If you have a problem with a delivery or with goods damaged in transit, please advise us via our contact us page. When the items are delivered via UPS/DHL, you will be asked to sign for the goods as acknowledgment of receipt. If no comments are made within 24 hours of delivery, the parcel is considered as delivered in good condition and subsequent claims or complaints will not be accepted by us.

What if No One Is in to Accept Delivery?
If no one is available to sign for the delivery our couriers may attempt to leave it with a neighbour. Please note, they will not complete delivery without a signature of confirmation. Should this be the case a card may be left to advise you, or to confirm that your parcel has been returned to the local depot. The contact details for the delivery courier will be on the card, so you can contact them to arrange collection or to schedule a new delivery date. Please note if you specifically request that goods are left in a safe place via the courier notes, we cannot claim for missing items or damage to your parcel. As a result, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

What Delivery Carriers Do You Use?
We use UPS & DHL.

Error on Invoice
Should any mistakes appear on your invoice, please inform us via our contact us page if the received items do not comply in nature, quality or quantity to what was ordered and invoiced.

Force Majeure Events
Should couriers be on strike or should any "force majeure" event occur and slow down or stop the delivery of parcels, we will do our best to inform the customer of the status of the shipment.